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  1. Past hour
  2. I went on line wanting to buy PCMatic. I want to ask the question, "Do I delete my BitDefender before I download and install PCMatic, do it after, what? I found no way to ask that question - there is no phone number to call - - I really don't like that - - and it kept asking me to sign in to send an email. I tried to sign in but it would not accept my password. So clicked on change password, did so but still would not let me sign in. So tried to register - wouldn't let me do that either. So I sent a "suggestion" - waiting on a reply. All in all, not the customer support one would like to see. Tks for listening - jb
  3. Today
  4. Hey @Alecto and Thanks for your interest in our software! Generally speaking, a quick scan is all that's needed and is much quicker to complete than the full scan as it only looks in the places malware most commonly hides. That being said, the reason you would want to run a full scan is when PC Matic is detects something but it is not being removed or the detected item comes back repeatedly. In a situation as such, you want to run PC Matic in Safe mode with networking. Hope this helps and if you have any more questions, please don't hesitate to reach out to our Customer Support team at https://www.pcmatic.com/support/ Tx
  5. Under what circumstances should I run a full malware scan? The consistent advice here in the forums is to use quick scans because they're faster and catch virtually all malicious items. What tiny fraction of malicious items is missed by a quick scan? Also, I delighted with PC Matic. Can't wait for it to be released on the Mac, too.
  6. Yesterday
  7. Hey tdygert and Please open a ticket at our help desk so that we can get some more information and see what is going on. You can open a ticket from here: PC Matic Help Desk Let them know on which computer this is occurring, if you have more than one. Tx
  8. Items in Whitelist still promopt for approval on a computer Restart (as opposed to shut down).
  9. Happy Birthday Shogun....Hope you have a good one
  10. Last week
  11. Sounds good, we look forward to serving you sir! Tx
  12. Thank you. I’ll switch tp PC Matic soon!
  13. Hey Bill and Thanks for your interest in our software and I hope we get the opportunity to serve you! It's recommended to manually uninstall your current antivirus for the best possible results. However, during the installation process of PC Matic with Super Shield, we look for and safely uninstall any software that might conflict with ours and that could cause instability or even lessen the security of your pc. Should you encounter any issues, our Customer Support team is standing by on the ready to help out and can be reached via http://www.pcpitstop.com/support/ Also know, if for any reason you're not pleased with our software or find it doesn't meet your needs, we offer a 30 Day, no questions asked, full refund with but a few clicks. If you have any more questions, please do not hesitate to reach out to our Customer Support team at http://www.pcpitstop.com/support/ Tx
  14. So, I have been using AVG virus protection and tune up for years. My subscription is about to expire. I'm thinking of switching to PC Matic. Should I remove the AVG software or will PC matic do that when I download and install the new software? Thanks
  15. Hi Paul and Please open a support ticket here: https://www.pcmatic.com/support/ They should be able to advise. I've also edited your post to remove all the emails and contact info.
  16. I thank you for your help. I am lost. I had pcm in the past and am trying to get it again.
  17. Hi, I believe I paid $50.00 a short time ago? I am confused. The two e-mail addresses are: Removed by Moderator I have no idea what to do at this point, and thank you for checking your records please. Waiting to hear from you on either or both addresses. God Bless Paul lE Thibodeau. Removed by Moderator
  18. Guess I'm a little late too... Lol Thanks guys
  19. gees I'm always late Happy Birthday!
  20. What might need to be done here is to temporarily disable Avast to run the tools that will be used. The below items need to be removed from your add/remove programs list. Chromium Browser ByteFence Anti-Malware (HKLM-x32\...\ByteFence) (Version: 3.19.0.0 - Byte Technologies LLC) <==== ATTENTION Java 8 Update 131 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180131F0}) (Version: 8.0.1310.11 - Oracle Corporation) PremierOpinion (HKLM-x32\...\{eeb86aef-4a5d-4b75-9d74-f16d438fc286}) (Version: 1.3.338.311 - VoiceFive, Inc.) <==== ATTENTION For Windows Vista, Windows 7, Windows 8, and Windows 10 double-click on the Uninstall Program option. When the Add or Remove Programs or the Uninstall Program screen is displayed, please scroll through the list of programs and double-click on each of the entries listed in bold below to uninstall them. follow the default prompts and allow it to remove all files and all configuration information related to this program. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Start Farbar Recovery Scan Tool with Administrator privileges (Right click on the FRST icon and select Run as administrator) highlight on the text below and select Copy. beginning with Start:: and finishing with End:: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Highlight the entire content of the quote box below and select Copy. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Start FRST (FRST64) with Administrator privileges Press the Fix button. FRST will process the lines copied above from the clipboard. When finished, a log file Fixlog.txt will pop up and saved in the same location the tool was ran from. Please copy and paste its contents in your next reply. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ AdwCleaner - Fix Mode Download AdwCleaner and move it to your Desktop Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ RogueKiller Download the right version of RogueKiller for your Windows version (32 or 64-bit) Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner) Wait for the scan to complete On completion, the results will be displayed Check every single entry (threat found), and click on the Remove Selected button On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner) This will open the report in Notepad. Copy/paste its content in your next reply Please post these logs when finished.
  21. Let me apologize , I did not receive a response that you had replied, working on a fix now.
  22. Hey @applemuffin and Please check this out and should you have any questions, please don't hesitate to reach out to our help desk at https://www.pcmatic.com/support/ They can also tell you what your subscription type it. Here's the how-to for installing on another computer. https://www.pcmatic.com/add-device/ Tx
  23. Earlier
  24. Sorry about the troubles yall are having with OverDriive. We're aware of the issues, are investigating and working to a solution. Thanks for your continued patience. Tx
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