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i need help i have a virus pc healthboost dashboard


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#1 dd678

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Posted 24 August 2013 - 03:22 PM

Hello

 

I am having problems this is my senior mothers computer and natural she says she has done nothing. 

 

pc health boost dashboard is on here and I don't know how to get it off. 

 

here is the test

 

http://www.pcpitstop...&report=Summary

 

I also ran the virus scanner webroot secure anywhere. 

 

it says no threats found

 

I have not done anything else as I am not sure where I should start

 

 



#2 caintry_boy

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Posted 24 August 2013 - 09:04 PM

Likely came in with some of those games you/she has on there like "Free Ride Games" and "ArcadeSafari"...

Have you looked in Control Panel > Uninstall Programs to see if it's listed there? If so try and remove it, if not you can try Revo Uninstaller ---> http://www.revounins...e_download.html < install and right click desktop icon "Run as Administrator"",  locate PC HealthBoost and highlight, select Uninstall.

 

Also want you to download and run Malwarebytes. > Malwarebytes Anti-Malware

Download Malwarebytes Anti-Malware and save it to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results in your next post...  

 

Let us know how you make out...

 

 

 

 

:geezer:


Heatware
How To Post A Test
Daniel 5:23 Instead, you have set yourself up against the Lord of heaven. --- You praised the gods of silver and gold, of bronze, iron, wood and stone, which cannot see or hear or understand. But you did not honor the God who holds in his hand your life and all your ways.


#3 dd678

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Posted 25 August 2013 - 08:30 AM

so I uninstalled pc heath boost , free ride games and arcade safari and they are gone

 

 

I try to down load malwarebytes I click on the link it takes me to the major geeks website and I click on the download at major geeks I wait and when nothing happens I click on the click here if it does not start and it does not do anything.  Am I missing something I just need to click the link right.



#4 Y kawika

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Posted 25 August 2013 - 08:59 AM

Try it from here:  http://download.cnet...j=dl&tag=button

 

:) Y


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Post When You Want and Help When You Can..........Y


#5 dd678

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Posted 25 August 2013 - 09:28 AM

thank you I was able to download the malware bytes from there I will run the scan now



#6 dd678

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Posted 25 August 2013 - 10:34 AM

here are the results

 

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300 www.malwarebytes.org

Database version: v2013.08.25.04

Windows 7 Service Pack 1 x64 NTFS Internet Explorer 10.0.9200.16660 owner :: OWNER-PC [administrator]

Protection: Enabled

8/25/2013 10:21:35 AM mbam-log-2013-08-25 (10-21-35).txt

Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 248208 Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Detected: 0 (No malicious items detected)

Memory Modules Detected: 0 (No malicious items detected)

Registry Keys Detected: 0 (No malicious items detected)

Registry Values Detected: 0 (No malicious items detected)

Registry Data Items Detected: 0 (No malicious items detected)

Folders Detected: 0 (No malicious items detected)

Files Detected: 0 (No malicious items detected)

(end)



#7 Y kawika

Y kawika

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Posted 25 August 2013 - 12:32 PM

That looks great!  

 

How are things running?

Any "pop ups" or ads pestering your mom's computer?

 

:) Y


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#8 dd678

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Posted 25 August 2013 - 12:40 PM

it is working fine is there anything else that I need to do

 

 

and

 

thank you very much



#9 Y kawika

Y kawika

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Posted 25 August 2013 - 01:21 PM

Flush out those temporary internet files and other junk that accumulates over time and defrag the hard drive from time to time.

 

I prefer to use Steven Gould's Clean Up utility:  http://www.stevengou...id=29&Itemid=72

 

Others like and use ccleaner:  http://www.downloadi...e&ts=1377454731

 

Either works a treat. :tup:

 

Keep running a Pit test from time to time, as you did in your initial post, and it'll keep you informed on how the rig is behaving.

 

:) Y


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#10 caintry_boy

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Posted 25 August 2013 - 01:53 PM

:clap: :clap: :clap:

 

Looks good! I'd say follow "Y's" advice and you oughta be good to go...

 

 

 

 

:geezer:


Heatware
How To Post A Test
Daniel 5:23 Instead, you have set yourself up against the Lord of heaven. --- You praised the gods of silver and gold, of bronze, iron, wood and stone, which cannot see or hear or understand. But you did not honor the God who holds in his hand your life and all your ways.





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