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Vista Error <filename> Contained A Virus And Was Deleted

Office Plus 2010 security problems cannot download

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#1 dawnmnelson

dawnmnelson

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Posted 09 October 2011 - 11:36 PM

Each time I try to download from the internet I receive the error <filename> contained a virus and was deleted. The download is deleted without giving me a chance to do anything else. This only started happening recently. I had had a problem when downloading the trial Office 2010 Plus. I lost connection to the net just as the download was finishing up. It had seemed to be hanging for a while. but once I got the connection back I tried to start over and the install started right up so I thought it must have been able to finish. At the end of the install I got the message that the program could not be installed because it was missing a file. I then tried to hunt the file down myself then reinstall, re-download, then uninstall and reinstall. When I tried to uninstall I was not able to because widows said office 2010 was in a language not supported by my system.

I hunted for a fix and tried to re-download that wont work because it was a trial version.
I then found a forum http://social.techne...3f-1c6f349c3267 that suggested I
Click Start->Run...->type regedit and press Enter.
If these two registry subkeys exit, right-click on the registry subkey and click Delete to delete those keys
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
· Open Windows Explorer, and then browse to the "C:\Program Files" folder
If it exists, rename the "Microsoft Office" to "Microsoft Office OLD"
If it exists, rename "OfficeUpdate" to "OfficeUpdateOLD"
If it exists, rename "OfficeUpdate14" to "OfficeUpdate14OLD"
· Click Start->Run...-> type "%Temp%" (without the quotation marks) and press Enter. Empty the Temp folder.

Also during this time (a few days) Microsoft updated, IE updated etc so I have no idea what is causing this problem. I did post about the original problem with 2010 on the tech net forum but I am bringing this problem to you. Please help. If you need anymore info removed e mail address - JT I will be happy to send more. following is my Hijackthis log.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:43:39 PM, on 10/9/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\dvd43\DVD43_Tray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\taskeng.exe
E:\Fix\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.1.0\PriceGongIE.dll
O2 - BHO: Freecause Shopping BHO - {20FEC4E7-F7B7-438B-8191-33D2EFC5EBEA} - C:\Program Files\Shop to Win 2\ShoppingBHO.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Simppull Toolbar - {627af46b-2076-42ae-a2fd-8428734d3e74} - C:\Program Files\simppulltoolbar\simppulldx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MI1933~1\Office14\GROOVEEX.DLL
O2 - BHO: UrlHelper Class - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MI1933~1\Office14\URLREDIR.DLL
O2 - BHO: Updater For Simppull Toolbar - {C4B8BAB4-1667-11DF-A242-BA9455D89593} - C:\Program Files\simppulltoolbar\auxi\simppulltoolbAu.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: (no name) - {E4E6BF2A-1667-11DF-A01F-1F9655D89593} - (no file)
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Simppull Toolbar - {627af46b-2076-42ae-a2fd-8428734d3e74} - C:\Program Files\simppulltoolbar\simppulldx.dll
O3 - Toolbar: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (BitDefender QuickScan Control) - http://quickscan.bit...m/qsax/qsax.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Yahtzee/Images/armhelper.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsec...r/cascanner.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\IEBHO.dll avgrsstx.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: pinger - Unknown owner - C:\Toshiba\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 10779 bytes

Edited by JonTom, 14 October 2011 - 07:56 AM.


#2 JonTom

JonTom

    Trusted Malware Tech

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Posted 14 October 2011 - 07:57 AM

Hello dawnmnelson and :wp:

My name is JonTom
  • Malware Logs can sometimes take a lot of time to research and interpret.
  • Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation.
  • Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  • Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some instances you may have to disconnect your computer from the Internet.
  • PLEASE NOTE: If you do not reply after 5 days your thread will be closed.
I have edited your e mail address out of your reply so you do not get spammed.

I can see a few things that we need to take care of but before we do, lets take a closer look at your system with the following scans:

  • Please perform the following scan
  • Please download DDS from here and save it to your desktop.
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Right click on the DDS icon and select "Run as Administrator" to run the tool (may take up to 3 minutes to run).
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
  • Please post the contents of the DDS.txt and Attach.txt logs in your next reply.
  • Please scan your system with GMER



    Posted Image
    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Right click on GMER.exe and select "Run as Administrator" to run the program. If asked to allow gmer.sys driver to load, please consent.
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
    • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Please post both DDS logs and the GMER log in your next reply.

If you encounter any problems with the scans just let me know.

Member of ASAP and UNITE
Proud Graduate of the WTT Classroom

#3 dawnmnelson

dawnmnelson

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Posted 16 October 2011 - 09:53 PM

Thank you for answering me. One note, I was able to download things again for a few hours after I uninstalled IE 9 and a few other windows updates but then it was gone again. I really don't download a lot but I am laid off and looking for a job. So from time to time I have to download files .exe, .txt, .pdf none of them will download. I really appreciate your help. Finding a job is very important to me. So here are all the logs you asked me for: DDS.txt . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.19019 Run by Mr. ynesta at 21:29:01 on 2011-10-16 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1917.844 [GMT -5:00] . AV: AVG Anti-Virus Free *Disabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82} SP: AVG Anti-Virus Free *Disabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Program Files\AVG\AVG8\avgrsx.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\Explorer.EXE C:\Windows\system32\agrsmsvc.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\Windows\system32\dllhost.exe C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe C:\Toshiba\IVP\ISM\pinger.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\svchost.exe -k SDRSVC C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe C:\Windows\system32\TODDSrv.exe C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe C:\Windows\system32\svchost.exe -k wcssvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\taskeng.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Toshiba\Power Saver\TPwrMain.exe C:\Program Files\Toshiba\SmoothView\SmoothView.exe C:\Program Files\Toshiba\FlashCards\TCrdMain.exe C:\Program Files\Synaptics\SynTP\SynTPStart.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\system32\wbem\unsecapp.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files\Synaptics\SynTP\SynToshiba.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Windows\system32\wuauclt.exe C:\Windows\System32\notepad.exe C:\Windows\system32\WUDFHost.exe C:\Windows\System32\svchost.exe -k swprv C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uSearch Page = hxxp://www.google.com uStart Page = hxxp://www.google.com/ uSearch Bar = hxxp://www.google.com/ie uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart mStart Page = hxxp://www.yahoo.com mDefault_Page_URL = hxxp://www.yahoo.com uSearchURL,(Default) = hxxp://www.google.com/keyword/%s mSearchAssistant = uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\program files\yahoo!\companion\installs\cpn1\YTNavAssist.dll mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll BHO: PriceGongBHO Class: {1631550f-191d-4826-b069-d9439253d926} - c:\program files\pricegong\2.1.0\PriceGongIE.dll BHO: Shop to Win 2: {20fec4e7-f7b7-438b-8191-33d2efc5ebea} - c:\program files\shop to win 2\ShoppingBHO.dll BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:\program files\yahoo!\search protection\ysp.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll BHO: Simppull Toolbar: {627af46b-2076-42ae-a2fd-8428734d3e74} - c:\program files\simppulltoolbar\simppulldx.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\mi1933~1\office14\GROOVEEX.DLL BHO: UrlHelper Class: {74322bf9-df26-493f-b0da-6d2fc5e6429e} - c:\progra~1\bearsh~1\mediabar\datamngr\IEBHO.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\mi1933~1\office14\URLREDIR.DLL BHO: Updater For Simppull Toolbar: {c4b8bab4-1667-11df-a242-ba9455d89593} - c:\program files\simppulltoolbar\auxi\simppulltoolbAu.dll BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll BHO: {E4E6BF2A-1667-11DF-A01F-1F9655D89593} - No File BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll TB: Simppull Toolbar: {627af46b-2076-42ae-a2fd-8428734d3e74} - c:\program files\simppulltoolbar\simppulldx.dll TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000 IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105 IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL Trusted Zone: netzero.com Trusted Zone: netzero.net DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.6.0.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Yahtzee/Images/armhelper.ocx DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.2.1 TCP: Interfaces\{1C86C7DB-3AE3-4003-9493-1E33289C4C25} : DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11 TCP: Interfaces\{60E44A58-7227-4ACC-819B-3838336D3E01} : DhcpNameServer = 192.168.2.1 TCP: Interfaces\{EC389B8D-0F72-446A-B212-CE797FD8AC5C} : DhcpNameServer = 192.168.2.1 Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg8\toolbar\IEToolbar.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll AppInit_DLLs: c:\progra~1\bearsh~1\mediabar\datamngr\datamngr.dll c:\progra~1\bearsh~1\mediabar\datamngr\IEBHO.dll avgrsstx.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\mi1933~1\office14\GROOVEEX.DLL . ================= FIREFOX =================== . FF - ProfilePath - c:\users\mr. ynesta\appdata\roaming\mozilla\firefox\profiles\8lvoqf7w.default\ FF - plugin: c:\progra~1\mi1933~1\office14\NPAUTHZ.DLL FF - plugin: c:\progra~1\mi1933~1\office14\NPSPWRAP.DLL . ============= SERVICES / DRIVERS =============== . R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-10-22 335240] R1 AvgMfx86;AVG Minifilter x86 Resident Driver;c:\windows\system32\drivers\avgmfx86.sys [2008-2-6 27784] R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-10-22 108552] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-10-5 21504] R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2007-9-5 7168] R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2009-6-10 347648] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg8\toolbar\ToolbarBroker.exe [2009-10-22 947528] S3 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-10-22 908056] S3 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-10-22 297752] S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568] S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880] S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000] S3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-3-28 43008] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2011-10-16 14:34:47 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{abe8087e-6e42-4b92-b8be-ccd1359b5a82}\offreg.dll 2011-10-15 13:16:38 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\CoreFTP 2011-10-14 11:48:38 220160 ----a-w- c:\windows\system32\drivers\umdf\WpdFs.dll 2011-10-14 09:00:39 7269712 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{abe8087e-6e42-4b92-b8be-ccd1359b5a82}\mpengine.dll 2011-10-13 07:42:55 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2011-10-12 23:41:38 -------- d-----w- c:\users\mr. ynesta\appdata\local\Conduit 2011-10-11 06:50:33 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\Malwarebytes 2011-10-11 06:50:25 -------- d-----w- c:\programdata\Malwarebytes 2011-10-11 06:50:24 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2011-10-11 03:13:53 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\OOo-dev 2011-10-10 21:25:30 -------- d-----w- c:\program files\OOo-dev 3 2011-10-10 21:07:01 -------- d-----w- C:\Sandbox 2011-10-10 21:05:23 -------- d-----w- c:\program files\Sandboxie 2011-10-10 01:16:13 -------- d-----w- c:\users\mr. ynesta\appdata\local\Mozilla 2011-10-08 10:00:34 -------- d-----w- c:\programdata\CA 2011-10-08 09:55:55 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\QuickScan 2011-10-08 08:12:32 -------- d-----w- c:\users\mr. ynesta\appdata\local\Apps 2011-10-01 16:56:48 3584 ----a-r- c:\users\mr. ynesta\appdata\roaming\microsoft\installer\{121634b0-2f4b-11d3-ada3-00c04f52dd52}\Icon386ED4E3.exe 2011-10-01 16:55:30 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\GetRightToGo 2011-09-26 16:03:47 -------- d-----w- c:\program files\Windows Installer Clean Up 2011-09-26 16:03:18 -------- d-----w- c:\program files\MSECACHE 2011-09-25 22:35:32 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\MusicNet 2011-09-25 22:09:54 -------- d-----w- c:\programdata\361FC 2011-09-25 01:21:06 -------- d-sh--w- C:\$RECYCLE.BIN 2011-09-24 05:43:47 -------- d-----w- c:\users\mr. ynesta\appdata\local\FixItCenter 2011-09-24 05:37:22 -------- d-----w- c:\windows\MATS 2011-09-24 05:37:22 -------- d-----w- c:\program files\Microsoft Fix it Center 2011-09-24 03:56:53 -------- d-----w- c:\users\mr. ynesta\appdata\local\ElevatedDiagnostics 2011-09-23 23:56:26 -------- d-----w- c:\program files\Microsoft Synchronization Services 2011-09-23 23:52:12 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition 2011-09-23 23:39:51 -------- d-----w- c:\program files\Microsoft Visual Studio 8 2011-09-23 23:36:19 -------- d-----w- c:\program files\Microsoft Analysis Services 2011-09-23 23:35:50 -------- d-----w- c:\windows\SHELLNEW 2011-09-21 05:55:25 -------- d-----w- c:\windows\pss 2011-09-20 23:29:31 -------- d-----w- c:\users\mr. ynesta\appdata\roaming\3v 2011-09-20 23:28:59 -------- d-----w- c:\program files\RadarSync 2011-09-20 06:49:15 -------- d-----w- c:\programdata\KingsIsle Entertainment 2011-09-19 19:20:29 2048 ----a-w- c:\windows\system32\tzres.dll 2011-09-19 19:19:03 683008 ----a-w- c:\windows\system32\d2d1.dll 2011-09-19 19:19:03 160768 ----a-w- c:\windows\system32\d3d10_1.dll 2011-09-19 19:19:03 1172480 ----a-w- c:\windows\system32\d3d10warp.dll 2011-09-19 19:19:03 1029120 ----a-w- c:\windows\system32\d3d10.dll 2011-09-19 19:19:02 847360 ----a-w- c:\windows\system32\OpcServices.dll 2011-09-19 19:19:02 797696 ----a-w- c:\windows\system32\FntCache.dll 2011-09-19 19:19:02 486400 ----a-w- c:\windows\system32\d3d10level9.dll 2011-09-19 19:19:02 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll 2011-09-19 19:19:02 219648 ----a-w- c:\windows\system32\d3d10_1core.dll 2011-09-19 19:19:02 189952 ----a-w- c:\windows\system32\d3d10core.dll 2011-09-19 19:19:02 1554432 ----a-w- c:\windows\system32\xpsservices.dll 2011-09-19 19:19:02 1068544 ----a-w- c:\windows\system32\DWrite.dll 2011-09-19 13:29:53 -------- d-----w- c:\windows\system32\eu-ES 2011-09-19 13:29:53 -------- d-----w- c:\windows\system32\ca-ES 2011-09-19 13:29:49 -------- d-----w- c:\windows\system32\vi-VN 2011-09-17 04:54:45 276992 ----a-w- c:\windows\system32\schannel.dll . ==================== Find3M ==================== . . ============= FINISH: 21:29:32.87 =============== Attach.txt: . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft® Windows Vista™ Home Basic Boot Device: \Device\HarddiskVolume2 Install Date: 10/11/2007 9:12:12 PM System Uptime: 10/16/2011 7:23:46 PM (2 hours ago) . Motherboard: ATI | | SB600 Processor: AMD Athlon™ 64 X2 Dual-Core Processor TK-53 | Socket M2/S1G1 | 1600/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 110 GiB total, 43.251 GiB free. D: is CDROM () E: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP446: 10/15/2011 5:53:29 AM - Windows Modules Installer RP447: 10/15/2011 6:22:34 AM - dawn10152011 RP448: 10/15/2011 6:26:08 AM - Restore Operation RP450: 10/15/2011 7:14:31 AM - Removed Microsoft Silverlight RP451: 10/15/2011 8:13:03 AM - Installed Microsoft Software Update for Web Folders (English) 12 RP452: 10/15/2011 12:30:51 PM - Windows Modules Installer RP453: 10/15/2011 12:49:24 PM - Installed Adobe Reader X (10.1.0). RP454: 10/15/2011 1:07:06 PM - Windows Update RP455: 10/15/2011 1:27:19 PM - Windows Modules Installer RP456: 10/15/2011 1:28:24 PM - Windows Modules Installer RP457: 10/15/2011 1:39:14 PM - Windows Modules Installer RP458: 10/15/2011 1:42:52 PM - Restore Operation RP459: 10/15/2011 7:00:54 PM - Windows Modules Installer RP460: 10/16/2011 12:07:20 AM - Windows Modules Installer RP461: 10/16/2011 2:13:23 AM - Windows Modules Installer RP462: 10/16/2011 8:51:20 AM - Windows Modules Installer . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX ATI Catalyst Install Manager AVG Free 8.5 BearShare Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Vista Catalyst Control Center Localization Chinese Standard Catalyst Control Center Localization Chinese Traditional Catalyst Control Center Localization Czech Catalyst Control Center Localization Danish Catalyst Control Center Localization Dutch Catalyst Control Center Localization Finnish Catalyst Control Center Localization French Catalyst Control Center Localization German Catalyst Control Center Localization Greek Catalyst Control Center Localization Hungarian Catalyst Control Center Localization Italian Catalyst Control Center Localization Japanese Catalyst Control Center Localization Korean Catalyst Control Center Localization Norwegian Catalyst Control Center Localization Polish Catalyst Control Center Localization Portuguese Catalyst Control Center Localization Russian Catalyst Control Center Localization Spanish Catalyst Control Center Localization Swedish Catalyst Control Center Localization Thai Catalyst Control Center Localization Turkish ccc-core-static ccc-utility CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish CD/DVD Drive Acoustic Silencer Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition DVD MovieFactory for TOSHIBA DVD43 v3.9.0 Google Update Helper Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Java™ 6 Update 2 MediaBar Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Fix it Center Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Excel MUI (English) 2007 Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Visual C++ 2005 Redistributable Microsoft Works Microsoft XML Parser Mozilla Firefox 8.0 (x86 en-US) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB941833) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Napster Burn Engine PriceGong 2.1.0 QuickBooks Financial Center Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista Realtek High Definition Audio Driver REALTEK RTL8187B Wireless LAN Driver RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 Scientific-Atlanta WebSTAR 2000 series Cable Modem Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB2553074) Security Update for 2007 Microsoft Office System (KB2553089) Security Update for 2007 Microsoft Office System (KB2553090) Security Update for 2007 Microsoft Office System (KB2584063) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft Excel 2010 (KB2553070) Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2584066) Security Update for Microsoft Office Excel 2007 (KB2553073) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office PowerPoint 2007 (KB2535818) Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Windows Media Encoder (KB2447961) Security Update for Windows Media Encoder (KB954156) Shop to Win 2 Simppull Toolbar (Remove Toolbar Only) Skins Synaptics Pointing Device Driver TOSHIBA ConfigFree TOSHIBA Disc Creator TOSHIBA DVD PLAYER TOSHIBA Extended Tiles for Windows Mobility Center TOSHIBA Hardware Setup Toshiba Registration TOSHIBA SD Memory Utilities TOSHIBA Software Modem TOSHIBA Software Upgrades TOSHIBA Speech System Applications TOSHIBA Speech System SR Engine(U.S.) Version1.0 TOSHIBA Speech System TTS Engine(U.S.) Version1.0 TOSHIBA Supervisor Password TOSHIBA Value Added Package Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 System (KB2539530) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 (KB980729) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Microsoft Outlook Social Connector (KB2583935) WildTangent Games Winbond CIR Device Drivers Windows Installer Clean Up Windows Media Encoder 9 Series Wizard101 Yahoo! Install Manager Yahoo! Search Protection Yahoo! Software Update Yahoo! Toolbar . ==== Event Viewer Messages From Past Week ======== . 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update Trigger_1 from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-442_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-439_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-21_neutral_GDR from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-20_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-19_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-145_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-116_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-109_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-108_neutral_GDR from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-107_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-106_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2570791 (Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2443685 (Update) into Installed(Installed) state 10/16/2011 8:32:11 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect. 10/16/2011 8:32:11 AM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 10/16/2011 8:32:10 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 10/16/2011 8:05:04 AM, Error: Ntfs [137] - The default transaction resource manager on volume H: encountered a non-retryable error and could not start. The data contains the error code. 10/16/2011 7:26:18 PM, Error: Microsoft-Windows-WMPNSS-Service [14344] - A new media server was not initialized because WMCreateDeviceRegistration() encountered error '0xc00d2711'. The Windows Media DRM components on your computer might be corrupted. Verify that protected files play correctly in Windows Media Player, and then restart the WMPNetworkSvc service. 10/16/2011 7:26:12 PM, Error: Service Control Manager [7022] - The Diagnostic System Host service hung on starting. 10/16/2011 7:26:10 PM, Error: Service Control Manager [7022] - The Diagnostic Service Host service hung on starting. 10/16/2011 7:25:01 PM, Error: Service Control Manager [7024] - The Routing and Remote Access service terminated with service-specific error 2138 (0x85A). 10/16/2011 7:25:01 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 10/16/2011 7:24:30 PM, Error: EventLog [6008] - The previous system shutdown at 7:17:04 PM on 10/16/2011 was unexpected. 10/16/2011 12:55:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 10/16/2011 12:30:25 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AvgLdx86 AvgMfx86 spldr Wanarpv6 10/16/2011 12:30:17 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 10/16/2011 12:30:08 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 10/16/2011 12:29:57 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-98_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-95_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-56_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-55_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-54_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-48_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-47_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-46_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-45_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-44_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-43_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-42_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-41_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-40_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-39_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-38_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-37_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-36_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-35_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-34_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-102_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-101_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB937286 (Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB937286 (Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-9_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-8_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-7_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-6_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-33_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-32_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-31_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-30_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-29_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-28_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-27_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-26_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-25_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-24_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-23_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-22_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-21_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-20_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-19_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-18_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-17_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-16_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-15_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-149_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-146_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-145_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-144_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-141_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-14_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-138_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-13_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-121_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-120_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-12_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-119_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-117_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-116_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-115_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-114_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-113_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-112_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-111_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-11_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-109_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-108_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-10_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-1_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 1:01:14 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2539633 (Security Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 1:01:14 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2539633 (Security Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979306 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976098 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB948465 (Service Pack) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2570791 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2505189 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package Microsoft-Windows-VistaServicePack-SysHiper-SP1-Package (Feature Pack) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB982799 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981997 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981349 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981322 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB980842 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB980232 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979899 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979687 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979683 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979099 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978886 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978542 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978338 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978262 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978207 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976470 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976325 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975929 (Hotfix) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975561 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975560 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975517 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975467 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB974455 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB974318 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973687 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973565 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973540 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973525 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972270 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972145 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972036 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971961 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971737 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971486 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971468 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971029 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970710 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970653 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970430 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970238 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB969947 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968816 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968537 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968389 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB967723 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB961501 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB961371 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB956744 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2616676 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2562937 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2545698 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2544893 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2541763 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2536275 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing

#4 JonTom

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Posted 17 October 2011 - 04:21 AM

Hello dawnmnelson

The GMER log is missing from your post.

Please resend it for me to review :)
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#5 dawnmnelson

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Posted 18 October 2011 - 02:36 AM

Sorry about that. Here you go. GMER 1.0.15.15641 - http://www.gmer.net Rootkit scan 2011-10-16 21:40:17 Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 ST9120822AS rev.3.ALE Running: gmer.exe; Driver: C:\Users\MR110B~1.YNE\AppData\Local\Temp\pfldypow.sys ---- System - GMER 1.0.15 ---- INT 0x01 \??\C:\Users\MR110B~1.YNE\AppData\Local\Temp\mbr.sys 9B7DDC42 ---- Kernel code sections - GMER 1.0.15 ---- .text C:\Windows\system32\DRIVERS\tos_sps32.sys section is writeable [0x87550000, 0x4036D, 0xE8000020] .dsrt C:\Windows\system32\DRIVERS\tos_sps32.sys unknown last section [0x87599000, 0x510, 0x40000040] ? C:\Users\MR110B~1.YNE\AppData\Local\Temp\mbr.sys The system cannot find the file specified. ! ---- User code sections - GMER 1.0.15 ---- .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!LdrLoadDll 778C93A8 5 Bytes JMP 610A3860 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtClose 77904164 5 Bytes JMP 100335C0 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtCreateFile 77904224 5 Bytes JMP 10033500 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtOpenFile 77904A04 5 Bytes JMP 100334D0 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtQueryInformationFile 77904C74 5 Bytes JMP 100335E0 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtReadFile 77904E84 5 Bytes JMP 10033540 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtSetInformationFile 77905134 5 Bytes JMP 10033610 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\firefox.exe[580] ntdll.dll!NtWriteFile 77905494 5 Bytes JMP 10033580 C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\datamngr.dll (Data Manager/MusicLab, LLC) .text C:\Program Files\Mozilla Firefox\plugin-container.exe[1720] USER32.dll!SetWindowLongA 7662E7CD 5 Bytes JMP 6146BCB5 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation) .text C:\Program Files\Mozilla Firefox\plugin-container.exe[1720] USER32.dll!SetWindowLongW 766313B4 5 Bytes JMP 6146BC47 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation) .text C:\Program Files\Mozilla Firefox\plugin-container.exe[1720] USER32.dll!GetWindowInfo 7663428E 5 Bytes JMP 6121E15A C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation) .text C:\Program Files\Mozilla Firefox\plugin-container.exe[1720] USER32.dll!TrackPopupMenu 766414F3 5 Bytes JMP 6121E723 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation) ---- Devices - GMER 1.0.15 ---- AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation) AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation) AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.) AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.) AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.) AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation) ---- EOF - GMER 1.0.15 ----

#6 JonTom

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Posted 18 October 2011 - 01:10 PM

Hello dawnmnelson

Thank you for the logs.

Please work your way through the following steps:

  • P2P Programs:
  • P2P programs are a major source of Malware infections.
  • From your log I see you have BearShare. We do not pass judgment on file-sharing, however we must inform you that engaging in this activity and having this kind of software installed on your system will always make you more susceptible to Malware infections.
  • The use of P2P programs may be contributing to your current situation, and you would certainly be doing yourself a favour by removing them.
  • If you wish to keep the program(s), please do not use them until your computer is cleaned.
  • Information regarding the risk of using these programs can be found from here and here.
  • It is strongly recommend that you uninstall any P2P programs you have on your system.
  • To do this, Click on the "Windows Orb" (bottom left hand corner of your screen), then on "Computer" and then on the "Uninstall or Change a Program" tab.
  • A list of currently installed programs will be displayed.
  • Find the "BearShare" program, click on it once and then click on the "Uninstall" button.
  • If you are prompted to re-boot your computer to complete the uninstall please do so.



    PLEASE NOTE:
  • Even if you are using a P2P program that is deemed safe, it is only the program that is safe. Any files that you receive using a "safe" P2P program may be infected with Malware. The malware writers use P2P file-sharing as a major conduit to spread infected files.

  • Please un-install the following
    • Click on "Windows Orb" then on "Computer" and then on the "Uninstall or change a program" tab.
    • A list of currently installed programs will be displayed.
    • Find the "PriceGong 2.1.0" program, click on it once and then click on the "uninstall" button.
    • If you are prompted to re-boot your computer to complete the uninstall please do so.
    • Repeat the above procedure for "Shop to Win 2"
  • Please perform the following scan:
    • Please download MalwareBytes AntiMalware by clicking here and save the file (called mbam-setup.exe) to your desktop.
    • Right click on the mbam-setup.exe icon and select "Run as Administrator" to install the program.
    • Follow the prompts during installation and have the Installation Wizzard create a desktop icon.
    • Once installed, double click on the MalwareBytes AntiMalware icon to launch the program.
    • Click on the "Update" tab and then on "Check for Updates".
    • The program will now install the latest Malware definition files.
    • Once complete, click on the "Scanner" tab, select "Perform Quick Scan"and then click on "Scan".
    • Once the program has scanned your computer, a log file will be created in Notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • If the scan detects any Malware-related objects, make sure that everything is checked, and click "Remove Selected" <– Very Important.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to restart your computer.
    • The log is automatically saved by MBAM and can be viewed by clicking the "Logs" tab.
    • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart your computer, please do so immediately.
    • Come back here to this thread and Paste the log in your next reply.
    Please post the MBAM log in your next reply along with a new DDS scan log.

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#7 dawnmnelson

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Posted 21 October 2011 - 01:13 PM

Malwarebytes' Anti-Malware 1.51.2.1300 www.malwarebytes.org Database version: 7994 Windows 6.0.6002 Service Pack 2 Internet Explorer 8.0.6001.19019 10/21/2011 1:08:36 PM mbam-log-2011-10-21 (13-08-36).txt Scan type: Quick scan Objects scanned: 177611 Time elapsed: 8 minute(s), 23 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

#8 JonTom

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Posted 21 October 2011 - 04:02 PM

Hello dawnmnelson

Please post the new DDS scan log for me to review :)
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#9 dawnmnelson

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Posted 21 October 2011 - 07:48 PM

Here you are. Thank you again for all your help. DDS file: . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_22 Run by Mr. ynesta at 19:42:44 on 2011-10-21 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1917.833 [GMT -5:00] . AV: AVG Anti-Virus Free *Disabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82} SP: AVG Anti-Virus Free *Disabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:Windowssystem32wininit.exe C:Program FilesAVGAVG8avgrsx.exe C:Windowssystem32lsm.exe C:Windowssystem32svchost.exe -k DcomLaunch C:WindowsMicrosoft.NetFrameworkv3.0WPFPresentationFontCache.exe C:Windowssystem32svchost.exe -k rpcss C:WindowsSystem32svchost.exe -k secsvcs C:WindowsSystem32svchost.exe -k LocalServiceNetworkRestricted C:WindowsSystem32svchost.exe -k LocalSystemNetworkRestricted C:Windowssystem32svchost.exe -k netsvcs C:Windowssystem32svchost.exe -k GPSvcGroup C:Windowssystem32SLsvc.exe C:Windowssystem32svchost.exe -k LocalService C:Windowssystem32svchost.exe -k NetworkService C:Windowssystem32Dwm.exe C:WindowsExplorer.EXE C:WindowsSystem32spoolsv.exe C:Windowssystem32taskeng.exe C:Windowssystem32svchost.exe -k LocalServiceNoNetwork C:WindowsRtHDVCpl.exe C:Program FilesToshibaPower SaverTPwrMain.exe C:Program FilesToshibaSmoothViewSmoothView.exe C:Program FilesToshibaFlashCardsTCrdMain.exe C:Program FilesSynapticsSynTPSynTPStart.exe C:Program FilesSynapticsSynTPSynTPEnh.exe C:Program FilesCommon FilesJavaJava Updatejusched.exe C:Windowssystem32agrsmsvc.exe C:Program FilesTOSHIBAConfigFreeCFSvcs.exe C:WindowsMicrosoft.NETFrameworkv3.0Windows Communication FoundationSMSvcHost.exe C:ToshibaIVPISMpinger.exe C:Windowssystem32svchost.exe -k NetworkServiceNetworkRestricted C:Windowssystem32svchost.exe -k SDRSVC C:Windowssystem32svchost.exe -k imgsvc C:Program FilesToshibaTOSHIBA DVD PLAYERTNaviSrv.exe C:Program FilesSynapticsSynTPSynToshiba.exe C:Windowssystem32TODDSrv.exe C:Program FilesToshibaPower SaverTosCoSrv.exe C:Windowssystem32svchost.exe -k wcssvc C:WindowsSystem32svchost.exe -k WerSvcGroup C:Windowssystem32wbemunsecapp.exe C:Windowssystem32wbemwmiprvse.exe C:Program FilesWindows Media Playerwmpnscfg.exe C:Windowssystem32taskeng.exe C:Windowssystem32SearchIndexer.exe C:Program FilesWindows Media Playerwmpnetwk.exe C:Windowssystem32svchost.exe -k LocalServiceAndNoImpersonation C:Program FilesSynapticsSynTPSynTPHelper.exe C:Windowssystem32taskeng.exe C:Windowssystem32wuauclt.exe C:Program FilesCommon FilesJavaJava Updatejucheck.exe C:Windowssystem32sdclt.exe C:Windowssystem32vssvc.exe C:WindowsSystem32svchost.exe -k swprv C:Program FilesMalwarebytes' Anti-Malwarembamservice.exe C:Program FilesMalwarebytes' Anti-Malwarembamgui.exe C:Program FilesMozilla Firefoxfirefox.exe C:Program FilesMozilla Firefoxplugin-container.exe C:Program FilesMozilla Firefoxplugin-container.exe C:Program FilesMozilla Firefoxplugin-container.exe C:Program FilesInternet Exploreriexplore.exe C:Program FilesInternet Exploreriexplore.exe C:Program FilesMozilla Firefoxplugin-container.exe C:Windowssystem32SearchProtocolHost.exe C:Windowssystem32NOTEPAD.EXE C:Windowssystem32DllHost.exe C:Windowssystem32DllHost.exe C:Windowssystem32wbemwmiprvse.exe . ============== Pseudo HJT Report =============== . uSearch Page = hxxp://www.google.com uStart Page = hxxp://www.google.com/ uSearch Bar = hxxp://www.google.com/ie uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart mStart Page = hxxp://www.yahoo.com mDefault_Page_URL = hxxp://www.yahoo.com uSearchURL,(Default) = hxxp://www.google.com/keyword/%s mSearchAssistant = uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg8toolbarIEToolbar.dll uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:program filesyahoo!companioninstallscpn1yt.dll uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:program filesyahoo!companioninstallscpn1YTNavAssist.dll mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg8toolbarIEToolbar.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:program filesyahoo!companioninstallscpn1yt.dll BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:progra~1bearsh~1mediabartoolbarBearshareMediabarDx.dll BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:program filesyahoo!search protectionysp.dll BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:program filesavgavg8avgssie.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:progra~1mi1933~1office14GROOVEEX.DLL BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:program filesavgavg8toolbarIEToolbar.dll BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:progra~1mi1933~1office14URLREDIR.DLL BHO: Updater For Simppull Toolbar: {c4b8bab4-1667-11df-a242-ba9455d89593} - c:program filessimppulltoolbarauxisimppulltoolbAu.dll BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:program filesask.comGenericAskToolbar.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:program filesjavajre6binjp2ssv.dll BHO: {E4E6BF2A-1667-11DF-A01F-1F9655D89593} - No File BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:program filesyahoo!companioninstallscpn1YTSingleInstance.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:program filesyahoo!companioninstallscpn1yt.dll TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:program filesavgavg8toolbarIEToolbar.dll TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:progra~1bearsh~1mediabartoolbarBearshareMediabarDx.dll TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:program filesask.comGenericAskToolbar.dll TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [TPwrMain] %ProgramFiles%TOSHIBAPower SaverTPwrMain.EXE mRun: [HSON] %ProgramFiles%TOSHIBATBSHSON.exe mRun: [SmoothView] %ProgramFiles%ToshibaSmoothViewSmoothView.exe mRun: [00TCrdMain] %ProgramFiles%TOSHIBAFlashCardsTCrdMain.exe mRun: [SynTPStart] c:program filessynapticssyntpSynTPStart.exe mRun: [BCSSync] "c:program filesmicrosoft officeoffice14BCSSync.exe" /DelayServices mRun: [SynTPEnh] c:program filessynapticssyntpSynTPEnh.exe mRun: [SunJavaUpdateSched] "c:program filescommon filesjavajava updatejusched.exe" mRun: [Malwarebytes' Anti-Malware] "c:program filesmalwarebytes' anti-malwarembamgui.exe" /starttray mRunOnce: [Malwarebytes' Anti-Malware] c:program filesmalwarebytes' anti-malwarembamgui.exe /install /silent mRunOnce: [removeBearSharedatamngr] cmd.exe /c RD /S /Q "c:program filesbearshare applicationsMediaBar" mRunOnce: [removeBearSharetoolbar] cmd.exe /c RD /S /Q "c:program filesbearshare applicationsmediabarToolBar" mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:progra~1micros~3office14EXCEL.EXE/3000 IE: Google Sidewiki... - c:program filesgooglegoogle toolbarcomponentGoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html IE: Se&nd to OneNote - c:progra~1micros~3office14ONBttnIE.dll/105 IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:program filesmicrosoft officeoffice14ONBttnIE.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:program filesmicrosoft officeoffice14ONBttnIELinkedNotes.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:progra~1mi1933~1office12REFIEBAR.DLL Trusted Zone: netzero.com Trusted Zone: netzero.net DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.6.0.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Yahtzee/Images/armhelper.ocx DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.2.1 TCP: Interfaces{1C86C7DB-3AE3-4003-9493-1E33289C4C25} : DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11 TCP: Interfaces{60E44A58-7227-4ACC-819B-3838336D3E01} : DhcpNameServer = 192.168.2.1 TCP: Interfaces{EC389B8D-0F72-446A-B212-CE797FD8AC5C} : DhcpNameServer = 192.168.2.1 Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:program filesavgavg8toolbarIEToolbar.dll Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:program filesavgavg8avgpp.dll AppInit_DLLs: avgrsstx.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:progra~1mi1933~1office14GROOVEEX.DLL . ================= FIREFOX =================== . FF - ProfilePath - c:usersmr. ynestaappdataroamingmozillafirefoxprofiles8lvoqf7w.default FF - plugin: c:progra~1mi1933~1office14NPAUTHZ.DLL FF - plugin: c:progra~1mi1933~1office14NPSPWRAP.DLL FF - plugin: c:program filesjavajre6binnew_pluginnpdeployJava1.dll . ============= SERVICES / DRIVERS =============== . R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:windowssystem32driversavgldx86.sys [2009-10-22 335240] R1 AvgMfx86;AVG Minifilter x86 Resident Driver;c:windowssystem32driversavgmfx86.sys [2008-2-6 27784] R1 AvgTdiX;AVG Free8 Network Redirector;c:windowssystem32driversavgtdix.sys [2009-10-22 108552] R2 FontCache;Windows Font Cache Service;c:windowssystem32svchost.exe -k LocalServiceAndNoImpersonation [2008-10-5 21504] R2 MBAMService;MBAMService;c:program filesmalwarebytes' anti-malwarembamservice.exe [2011-10-21 366152] R3 FwLnk;FwLnk Driver;c:windowssystem32driversFwLnk.sys [2007-9-5 7168] R3 MBAMProtector;MBAMProtector;c:windowssystem32driversmbam.sys [2011-10-21 22216] R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:windowssystem32driversRTL8187B.sys [2009-6-10 347648] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:windowsmicrosoft.netframeworkv4.0.30319mscorsvw.exe [2010-3-18 130384] S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:program filesavgavg8toolbarToolbarBroker.exe [2009-10-22 947528] S3 avg8emc;AVG Free8 E-mail Scanner;c:progra~1avgavg8avgemc.exe [2009-10-22 908056] S3 avg8wd;AVG Free8 WatchDog;c:progra~1avgavg8avgwdsvc.exe [2009-10-22 297752] S3 MatSvc;Microsoft Automated Troubleshooting Service;c:program filesmicrosoft fix it centerMatsvc.exe [2011-6-13 267568] S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:program filesmicrosoft officeoffice14GROOVE.EXE [2011-6-12 31125880] S3 osppsvc;Office Software Protection Platform;c:program filescommon filesmicrosoft sharedofficesoftwareprotectionplatformOSPPSVC.EXE [2010-1-9 4640000] S3 winbondcir;Winbond IR Transceiver;c:windowssystem32driverswinbondcir.sys [2007-3-28 43008] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:windowsmicrosoft.netframeworkv4.0.30319wpfWPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2011-10-21 17:29:52 22216 ----a-w- c:windowssystem32driversmbam.sys 2011-10-21 16:49:46 56200 ----a-w- c:programdatamicrosoftwindows defenderdefinition updates{4e9acfc3-154e-47fa-8045-50f36029c3a4}offreg.dll 2011-10-21 16:49:44 6668624 ----a-w- c:programdatamicrosoftwindows defenderdefinition updates{4e9acfc3-154e-47fa-8045-50f36029c3a4}mpengine.dll 2011-10-19 14:01:04 -------- d-----w- c:usersmr. ynesta.clipbak 2011-10-17 15:26:13 472808 ----a-w- c:windowssystem32deployJava1.dll 2011-10-17 03:30:21 -------- d-----w- c:programdataHomestead 2011-10-17 03:25:33 98136 ----a-w- c:windowsgzip.exe 2011-10-17 03:23:44 -------- d-----w- c:program filesHomestead 2011-10-15 13:16:38 -------- d-----w- c:usersmr. ynestaappdataroamingCoreFTP 2011-10-14 11:48:38 220160 ----a-w- c:windowssystem32driversumdfWpdFs.dll 2011-10-13 07:42:55 414368 ----a-w- c:windowssystem32FlashPlayerCPLApp.cpl 2011-10-12 23:41:38 -------- d-----w- c:usersmr. ynestaappdatalocalConduit 2011-10-11 06:50:33 -------- d-----w- c:usersmr. ynestaappdataroamingMalwarebytes 2011-10-11 06:50:25 -------- d-----w- c:programdataMalwarebytes 2011-10-11 06:50:24 -------- d-----w- c:program filesMalwarebytes' Anti-Malware 2011-10-11 03:13:53 -------- d-----w- c:usersmr. ynestaappdataroamingOOo-dev 2011-10-10 21:25:30 -------- d-----w- c:program filesOOo-dev 3 2011-10-10 21:07:01 -------- d-----w- C:Sandbox 2011-10-10 21:05:23 -------- d-----w- c:program filesSandboxie 2011-10-10 01:16:13 -------- d-----w- c:usersmr. ynestaappdatalocalMozilla 2011-10-08 10:00:34 -------- d-----w- c:programdataCA 2011-10-08 09:55:55 -------- d-----w- c:usersmr. ynestaappdataroamingQuickScan 2011-10-08 08:12:32 -------- d-----w- c:usersmr. ynestaappdatalocalApps 2011-10-01 16:56:48 3584 ----a-r- c:usersmr. ynestaappdataroamingmicrosoftinstaller{121634b0-2f4b-11d3-ada3-00c04f52dd52}Icon386ED4E3.exe 2011-10-01 16:55:30 -------- d-----w- c:usersmr. ynestaappdataroamingGetRightToGo 2011-09-26 16:03:47 -------- d-----w- c:program filesWindows Installer Clean Up 2011-09-26 16:03:18 -------- d-----w- c:program filesMSECACHE 2011-09-25 22:35:32 -------- d-----w- c:usersmr. ynestaappdataroamingMusicNet 2011-09-25 22:09:54 -------- d-----w- c:programdata361FC 2011-09-25 01:21:06 -------- d-sh--w- C:$RECYCLE.BIN 2011-09-24 05:43:47 -------- d-----w- c:usersmr. ynestaappdatalocalFixItCenter 2011-09-24 05:37:22 -------- d-----w- c:windowsMATS 2011-09-24 05:37:22 -------- d-----w- c:program filesMicrosoft Fix it Center 2011-09-24 03:56:53 -------- d-----w- c:usersmr. ynestaappdatalocalElevatedDiagnostics 2011-09-23 23:56:26 -------- d-----w- c:program filesMicrosoft Synchronization Services 2011-09-23 23:52:12 -------- d-----w- c:program filesMicrosoft SQL Server Compact Edition 2011-09-23 23:39:51 -------- d-----w- c:program filesMicrosoft Visual Studio 8 2011-09-23 23:36:19 -------- d-----w- c:program filesMicrosoft Analysis Services 2011-09-23 23:35:50 -------- d-----w- c:windowsSHELLNEW . ==================== Find3M ==================== . . ============= FINISH: 19:43:17.26 =============== Attach.txt: . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft® Windows Vista™ Home Basic Boot Device: DeviceHarddiskVolume2 Install Date: 10/11/2007 9:12:12 PM System Uptime: 10/21/2011 11:38:20 AM (8 hours ago) . Motherboard: ATI | | SB600 Processor: AMD Athlon™ 64 X2 Dual-Core Processor TK-53 | Socket M2/S1G1 | 1700/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 110 GiB total, 42.57 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP461: 10/16/2011 2:13:23 AM - Windows Modules Installer RP462: 10/16/2011 8:51:20 AM - Windows Modules Installer RP463: 10/17/2011 10:16:40 AM - Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 RP464: 10/17/2011 10:25:07 AM - Installed Java™ 6 Update 22 RP465: 10/17/2011 10:26:55 AM - Installed OOo-dev 3.4 RP466: 10/18/2011 4:00:25 AM - Windows Update RP467: 10/18/2011 11:10:06 PM - Scheduled Checkpoint RP468: 10/20/2011 8:58:52 AM - Scheduled Checkpoint RP470: 10/21/2011 11:48:59 AM - Windows Update . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin ATI Catalyst Install Manager AVG Free 8.5 Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Vista Catalyst Control Center Localization Chinese Standard Catalyst Control Center Localization Chinese Traditional Catalyst Control Center Localization Czech Catalyst Control Center Localization Danish Catalyst Control Center Localization Dutch Catalyst Control Center Localization Finnish Catalyst Control Center Localization French Catalyst Control Center Localization German Catalyst Control Center Localization Greek Catalyst Control Center Localization Hungarian Catalyst Control Center Localization Italian Catalyst Control Center Localization Japanese Catalyst Control Center Localization Korean Catalyst Control Center Localization Norwegian Catalyst Control Center Localization Polish Catalyst Control Center Localization Portuguese Catalyst Control Center Localization Russian Catalyst Control Center Localization Spanish Catalyst Control Center Localization Swedish Catalyst Control Center Localization Thai Catalyst Control Center Localization Turkish ccc-core-static ccc-utility CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish CD/DVD Drive Acoustic Silencer Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition DVD MovieFactory for TOSHIBA DVD43 v3.9.0 Google Update Helper Homestead SiteBuilder Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Java Auto Updater Java™ 6 Update 2 Java™ 6 Update 22 Malwarebytes' Anti-Malware version 1.51.2.1300 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Fix it Center Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Excel MUI (English) 2007 Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Works Microsoft XML Parser Mozilla Firefox 8.0 (x86 en-US) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB941833) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Napster Burn Engine OOo-dev 3.4 QuickBooks Financial Center Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista Realtek High Definition Audio Driver REALTEK RTL8187B Wireless LAN Driver RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 Scientific-Atlanta WebSTAR 2000 series Cable Modem Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB2553074) Security Update for 2007 Microsoft Office System (KB2553089) Security Update for 2007 Microsoft Office System (KB2553090) Security Update for 2007 Microsoft Office System (KB2584063) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft Excel 2010 (KB2553070) Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2584066) Security Update for Microsoft Office Excel 2007 (KB2553073) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office PowerPoint 2007 (KB2535818) Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Windows Media Encoder (KB2447961) Security Update for Windows Media Encoder (KB954156) Skins Synaptics Pointing Device Driver TOSHIBA ConfigFree TOSHIBA Disc Creator TOSHIBA DVD PLAYER TOSHIBA Extended Tiles for Windows Mobility Center TOSHIBA Hardware Setup Toshiba Registration TOSHIBA SD Memory Utilities TOSHIBA Software Modem TOSHIBA Software Upgrades TOSHIBA Speech System Applications TOSHIBA Speech System SR Engine(U.S.) Version1.0 TOSHIBA Speech System TTS Engine(U.S.) Version1.0 TOSHIBA Supervisor Password TOSHIBA Value Added Package Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 System (KB2539530) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 (KB980729) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Microsoft Outlook Social Connector (KB2583935) WildTangent Games Winbond CIR Device Drivers Windows Installer Clean Up Windows Media Encoder 9 Series Wizard101 Yahoo! Install Manager Yahoo! Search Protection Yahoo! Software Update Yahoo! Toolbar . ==== Event Viewer Messages From Past Week ======== . 10/21/2011 12:47:24 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user joe-PCMr. ynesta SID (S-1-5-21-2556700239-1881780036-892603058-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool. 10/21/2011 11:30:05 AM, Error: Microsoft-Windows-WMPNSS-Service [14344] - A new media server was not initialized because WMCreateDeviceRegistration() encountered error '0xc00d2711'. The Windows Media DRM components on your computer might be corrupted. Verify that protected files play correctly in Windows Media Player, and then restart the WMPNetworkSvc service. 10/21/2011 11:29:53 AM, Error: Service Control Manager [7022] - The Diagnostic System Host service hung on starting. 10/21/2011 11:28:39 AM, Error: Service Control Manager [7024] - The Routing and Remote Access service terminated with service-specific error 2138 (0x85A). 10/21/2011 11:28:39 AM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 10/21/2011 11:28:27 AM, Error: Microsoft-Windows-ResourcePublication [1002] - Element ProviderMicrosoft.Base.Publication/Publication/Computer failed to publish. Ensure that both PKEY_PUBSVCS_METADATA and PKEY_PUBSVCS_TYPE are set properly on the function instance and there were no errors adding the function instance. 10/21/2011 11:28:11 AM, Error: EventLog [6008] - The previous system shutdown at 6:05:19 AM on 10/21/2011 was unexpected. 10/20/2011 5:04:02 AM, Error: Service Control Manager [7022] - The Diagnostic Service Host service hung on starting. 10/20/2011 5:02:22 AM, Error: EventLog [6008] - The previous system shutdown at 4:59:20 AM on 10/20/2011 was unexpected. 10/17/2011 9:44:34 PM, Error: EventLog [6008] - The previous system shutdown at 9:19:13 PM on 10/17/2011 was unexpected. 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update Trigger_1 from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-442_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-439_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-21_neutral_GDR from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-20_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-19_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-145_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-116_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-109_neutral_PACKAGE from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-108_neutral_GDR from package KB2570791(Update) into Installed(Installed) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-107_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 2570791-106_neutral_LDR from package KB2570791(Update) into Staged(Staged) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2570791 (Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 8:52:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2443685 (Update) into Installed(Installed) state 10/16/2011 8:32:11 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect. 10/16/2011 8:32:11 AM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 10/16/2011 8:32:10 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 10/16/2011 8:05:04 AM, Error: Ntfs [137] - The default transaction resource manager on volume H: encountered a non-retryable error and could not start. The data contains the error code. 10/16/2011 7:24:30 PM, Error: EventLog [6008] - The previous system shutdown at 7:17:04 PM on 10/16/2011 was unexpected. 10/16/2011 12:55:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 10/16/2011 12:30:25 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AvgLdx86 AvgMfx86 spldr Wanarpv6 10/16/2011 12:30:17 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 10/16/2011 12:30:08 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 10/16/2011 12:29:57 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-98_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-95_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-56_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-55_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-54_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-48_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-47_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-46_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-45_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-44_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-43_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-42_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-41_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-40_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-39_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-38_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-37_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-36_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-35_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-34_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-102_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-101_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB937286 (Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 12:08:48 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB937286 (Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-9_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-8_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-7_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-6_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-33_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-32_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-31_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-30_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-29_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-28_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-27_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-26_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-25_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-24_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-23_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-22_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-21_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-20_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-19_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-18_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-17_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-16_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-15_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-149_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-146_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-145_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-144_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-141_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-14_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-138_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-13_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-121_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-120_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-12_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-119_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-117_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-116_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-115_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-114_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-113_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-112_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-111_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-11_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-109_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-108_en-us_PACKAGE from package KB937286(Update) into Installed(Installed) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-10_en-us_GDR from package KB937286(Update) into Staged(Staged) state 10/16/2011 12:08:47 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update 937286-1_en-us_GDR from package KB937286(Update) into Installed(Installed) state 10/16/2011 1:01:14 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2539633 (Security Update) into Uninstall Requested(Uninstall Requested) state 10/16/2011 1:01:14 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2539633 (Security Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979306 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976098 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB948465 (Service Pack) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2570791 (Update) into Installed(Installed) state 10/16/2011 1:01:13 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2505189 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package Microsoft-Windows-VistaServicePack-SysHiper-SP1-Package (Feature Pack) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB982799 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981997 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981349 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB981322 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB980842 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB980232 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979899 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979687 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979683 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB979099 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978886 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978542 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978338 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978262 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB978207 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976470 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB976325 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975929 (Hotfix) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975561 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975560 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975517 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB975467 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB974455 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB974318 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973687 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973565 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973540 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB973525 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972270 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972145 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB972036 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971961 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971737 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971486 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971468 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB971029 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970710 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970653 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970430 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB970238 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB969947 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968816 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968537 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB968389 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB967723 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB961501 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB961371 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB956744 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2616676 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2562937 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2545698 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2544893 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2541763 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2536275 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2535512 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2533623 (Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2532531 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2530548 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2524375 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2518866 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2511455 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2510581 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2509553 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2508429 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2508272 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2507618 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2506223 (Security Update) into Installed(Installed) state 10/16/2011 1:01:12 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KB2506212 (Security Update) into Installed(Installed) state

#10 JonTom

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Posted 22 October 2011 - 04:04 AM

Hello dawnmnelson

Thank you for the logs.

  • Trusted Zones:


    • I can see that you have two web site addresses stored in the "Trusted Zones" section of your log.
    • The only advantage to having a domain stored in your Trusted Zones, is that the domain will not prompt you for any permission before installing software or updates from the "trusted" site. This also means however, that if a malware exploit comes out where a site can spoof their domain name to match one stored in your Trusted Zones, then you will never know when (or what) they install on your machine.
    • One of the sites present (netzero.com) has a questionable reputation: http://www.mywot.com...ard/netzero.com
    • If you remove these entries, these sites will still be able to install software, but only after receiving permission from you to do so, putting you back in control.
    • I suggest you remove the following:

    • Trusted Zone: netzero.com
    • Trusted Zone: netzero.net

    • You can remove sites from your Trusted Zones via:
    • IE > Tools > Internet Options > Security tab > Trusted Zone > Sites.
    • For more information regarding the addition of sites to your Trusted Zones, click here.

  • Please un-install Java™ 6 Update 2


    • Click on "Windows Orb" then on "Computer" and then on the "Uninstall or change a program" tab.
    • A list of currently installed programs will be displayed.
    • Find the "Java™ 6 Update 2" program, click on it once and then click on the "uninstall" button.
    • If you are prompted to re-boot your computer to complete the uninstall please do so.
    • NOTE: Do not uninstall Java™ 6 Update 22.
  • Please update your Java


    • To update your Java, Click on the "Windows Orb" then on "Control Panel" and then on the Java icon (looks like a coffee cup).
    • In the window that opens, click on the "Update" tab, and then on "Update Now".
    • Your Java should begin to update. Please follow any prompts that you receive.

  • Please run the following scan


    • Note: You will need to use Internet Explorer for this scan.
    • Note for Vista/Windows 7 Users: ESET is compatible but Internet Explorer must be run as Administrator. To do this, right-click on your Internet Explorer icon and select "Run as Administrator".
    • Please disable your real time security programs before performing the scan.


    • Scan your system with Eset Online Scanner
    • Place a check mark in the box YES, I accept the Terms Of Use.
    • Click the Posted Image button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps).
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.


    • Check Posted Image
    • Click the Posted Image button.
    • Accept any security warnings from your browser.
    • Check Posted Image
    • Make sure that the option to "Remove Found Threats" is UN checked.
    • Push the "Start" button.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push Posted Image
    • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Push the Posted Image button.
    • Push Posted Image

    Please post the ESET log in your next reply and let me know how the machine is running now

Edited by JonTom, 22 October 2011 - 04:06 AM.

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#11 dawnmnelson

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Posted 24 October 2011 - 06:35 AM

The machine is running about the same. It did let me download and run that scan so that must be some kind of improvement. Before I have had to use another computer download to usb drive then save to this computer. Which makes people a little nervous when it's there computer. I am still unable to download most anything else. I did get it to open a PDF yesterday. I did not remove the two things this scan found but I did remove the java and all the other programs you have told me to. One thing that is bothering me is the things i cant remove. Microsoft office 2010 plus trial and AVG8. That I know of I am not using the AVG at all but I cant get it to uninstall which bugs the heck out of me. and the Microsoft office is taking up 802 MB of space. that may not seem like all that much but for a program that is completely unusable that is huge. Anyway here is the result of the ESETscan: C:Documents and SettingsMr. ynestaDownloadsopenofficesuite-setup.exe Win32/DownloadAdmin.A.Gen application C:UsersMr. ynestaDownloadsopenofficesuite-setup.exe Win32/DownloadAdmin.A.Gen application Thanks again for your help. :)

#12 JonTom

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Posted 24 October 2011 - 03:11 PM

Hello dawnmnelson

Lets get a second opinion on those file detections:
  • Please scan the following files
  • Please visit Virus Total by clicking here.
  • Click the Browse button and search for the following file (if present): C:Documents and SettingsMr. ynestaDownloadsopenofficesuite-setup.exe
  • Click Open.
  • Then click Send File.
  • Please be patient while the file is scanned.
  • If Virus Total tells you that the file has already been scanned, click "reanalyse now".
  • Once the scan results appear, please click on the "Show All" button, then copy and paste the results into Notepad and repeat the procedure for the following file(s):
C:UsersMr. ynestaDownloadsopenofficesuite-setup.exe

  • Please provide the results from the scans in your next reply.

One thing that is bothering me is the things i cant remove. Microsoft office 2010 plus trial and AVG8

Lets see if the following can help:
  • Please download and run the AVG Removal Tool
    • The AVG removal tool will locate and remove all traces of AVG products from your computer.
    • To download the tool, click here and save the file (called avgremover.exe) to your desktop.
    • Right click on the avgremover.exe icon and select "Run as Administrator" to run the program.
    • Follow any prompts you receive.
    • Once you have run the removal tool you may delete it from your machine.

    See if you are able to remove Microsoft office 2010 plus trial using Revo:
  • Revo Uninstaller

    • You can dowwnload Revo Uninstaller from here.
    • Information about how to use this program is provided on the download page.
    Please post the links to the Virus Total results pages in your next reply and let me know how you get on with removing the programs.

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#13 dawnmnelson

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Posted 27 October 2011 - 04:42 PM

I am unable to use the first scan because the file is to large. I then tried to do the method of sending it by email but i have been unable to do that because of the type of file extention.

#14 JonTom

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Posted 28 October 2011 - 09:23 AM

Hello dawnmnelson

If the size of the file is prohibiting the scan, the chances are high that we may encounter the same problem if we try Jotti or VirScan.

Do you recognise the files in question? Are they something that you knowingly downloaded onto your machine?

Please go ahead with the AVG Removal Tool and Revo and let me know how you get on in your next reply :)
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#15 JonTom

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Posted 29 October 2011 - 06:13 AM

Hello dawnmnelson

If you are able to use Revo to uninstall trial Office 2010 Plus without problems, please run ESET again so we can see if anything else is being flagged :)
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#16 dawnmnelson

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Posted 02 November 2011 - 12:31 PM

I am unable to uninstall the program Microsoft Office 2010 with the Revo Uninstall. and still unable to download.

#17 JonTom

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Posted 03 November 2011 - 07:37 AM

Hello dawnmnelson

I am not sure what could be causing your download issues...

Lets see what the following can tell us (you may need to download it using a different machine and transfer it to the computer with a USB drive. If you do this please let me know):
  • Combofix
  • Download ComboFix from one of the following locations:

    Link 1
    Link 2
  • VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here .
  • Right click on ComboFix.exe and select "Run as Administrator" to run the program. Follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Posted Image

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
  • Notes: Do not mouse-click Combofix's window while it is running. That may cause it to stall.
  • Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
  • Should there be issues with internet afterward:

    In IE: Tools Menu -> Internet Options -> Connections Tab -> Lan Settings -> uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

    In Firefox: Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection and uncheck the proxyserver, set it to No Proxy.

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#18 JonTom

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Posted 08 November 2011 - 05:10 AM

Due to inactivity, this topic has been closed. If you are the topic starter and need this topic reopened, please PM a staff member (include the address of this thread in your request). Everyone else please start a new topic.
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