wireless laptop finds router but wont connect to web
Posted 06 February 2010 - 06:55 AM
Posted 06 February 2010 - 09:32 AM
hi im posting this on behalf of a friend so if some info is missing i apologise.
laptop is a dell running vista home, she took it to her dads for the weekend-worked fine on his wireless router,
on returning home she has had trouble getting it online to the netgear router,says in network connections it is connected and signal is excellent but it does not connect to the internet.
mocrosft has a few problem solving things they tried but none worked.
thanks in advance
Could you post a little more info about the issue.
Include ISP, type of service (DSL, cable, etc.), router and modem brand and models.
Can she connect to the internet with a Ethernet (patch) cable hooked to the router.
Posted 08 February 2010 - 01:15 PM
Edited by PowerChucker, 08 February 2010 - 09:54 PM.
Posted 09 February 2010 - 12:13 AM
The voices in my head aren't real - But they do have some good ideas!
If the truth hurts, then change the facts
Posted 09 February 2010 - 10:37 AM
I have been having problems lately with third party firewalls causing this issue...especially Norton Internet Security.
Check to see if that is installed.
ok guys thx for replys i will see what firewall is on there.
to powerchucker..connecting to router isnt a problem-says signal is excellent..just wont connect to web..chucked in a ethernet cable and no probs -got connected straight away.
device manager says her dell wireless card is fine-updated drivers and they were most recent-lappy is only 3 months old anyway.
but....why would she get a wireless signal at her dads no probs and then have trouble back home..obviously i can see the netgear may be at fault but 2 other puters in house connect without problem.?
i did attempt to remove the connection then reboot and add it all again but it connected straight away to router.
also repaired did nout. one thing i did notice was the small button on side that turns laptop to wireless,it lit up blue but then went out-is this light meant to stay on permanent while you are connected wirelessly.
to many questions..sorry guys..next rounds on me
Posted 09 February 2010 - 11:16 AM
Posted 09 February 2010 - 02:54 PM
Are you sure that you're connecting to your router?. If it's your's, then can laptop connect to router using 192.168.2.1 or whatever router address is in IE? If not then you need to add the network again using wireless network connection properties.
My HP laptop has a blue wireless indicator light which is just to indicate that it's active.
yup i have done that-and it picked up the netgear signal -showing connected signal strength excellent.
Posted 09 February 2010 - 04:56 PM
Posted 09 February 2010 - 06:13 PM
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