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PC frozen in Safe Mode


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#1 Jericho5150

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Posted 11 November 2008 - 09:42 PM

Hi Everyone, I'm new here and was wondering if anyone has had this experience and may offer some help. I got a virus over the weekend .(the bogus Windows Anti-virus 2009 program that loads itself). My AVG identified it as a Trojan and it was located in 2 Windows folders as brastk.exe I attempted to go into Safe Mode so I could delete it, but when I went to start my computer in Safe Mode it froze up (in Safe Mode). The screen is completely black with the words Safe Mode in all 4 corners. I can't see my desktop, the Start menu or anything else. No matter how many times I manually shut it down, it still starts up frozen with the black screen. I'm not sure if the so-called virus caused this or something else. A few mentioned a recovery disc, but I didn't get any such disc with my computer. It's a Dell Dimesions 3000 Desktop and I'm running Windows XP. Any help will be greatly apprecited. Thanks

#2 mme

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Posted 11 November 2008 - 10:20 PM

Does it start in normal mode
if it does download these programs
from a good computer
save them to cd
and install malwarebytes and update it
run the program
then install superantispyware
update it
run the program do a full scan

Do a scan for malware using malwarebytes
download it from here
update the program and do a full scan

http://majorgeeks.co...ware_d5756.html

Now scan with superantispyware download and update from here
malwarebytes ie great for removing malware so superantispyware will remove tracking cookies

http://filehippo.com...perantispyware/

After you run the program
download cleanup
it will clean the crap out of your computer
giving you more disc space

http://www.stevengou...o...&Itemid=223

click on CleanUp! 4.5.2 Download

next do a highjackthis scan and post it in the hijackthis forum

Let's go with a HJT log....
Download HijackThis™ here:
http://www.trendsecu.../hijackthis.php

Start a new topic in our HJT forms
http://forums.pcpits...hp?showforum=25

Click 'Do a System Scan and Save logfile'.
The HJT log will open in notepad.
Copy and paste the HJT log from notepad in that new topic

Please be patient as we have a lot of people with malware infections
and all of our HJT Trusted Advisors work on many
forums

DO NOT post your HJT log in this
thread

#3 Jericho5150

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Posted 11 November 2008 - 10:24 PM

Does it start in normal mode
if it does download these programs
from a good computer
save them to cd
and install malwarebytes and update it
run the program
then install superantispyware
update it
run the program do a full scan

Do a scan for malware using malwarebytes
download it from here
update the program and do a full scan

http://majorgeeks.co...ware_d5756.html

Now scan with superantispyware download and update from here
malwarebytes ie great for removing malware so superantispyware will remove tracking cookies

http://filehippo.com...perantispyware/

After you run the program
download cleanup
it will clean the crap out of your computer
giving you more disc space

http://www.stevengou...o...&Itemid=223

click on CleanUp! 4.5.2 Download

next do a highjackthis scan and post it in the hijackthis forum

Let's go with a HJT log....
Download HijackThis™ here:
http://www.trendsecu.../hijackthis.php

Start a new topic in our HJT forms
http://forums.pcpits...hp?showforum=25

Click 'Do a System Scan and Save logfile'.
The HJT log will open in notepad.
Copy and paste the HJT log from notepad in that new topic

Please be patient as we have a lot of people with malware infections
and all of our HJT Trusted Advisors work on many
forums

DO NOT post your HJT log in this
thread




Thank you mme,

I'll definitely use all of your suggestions. But unfortunately it does nothing when I hit Normal Mode

#4 mme

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Posted 11 November 2008 - 10:36 PM

Does it start in safemode with networking
malwarebytes can be loaded from that boot up
malwarebytes is a great program for removing antivirus 2009

in safemode try doing this
it appears just maybe explorer not loading
on your keyboard press the following keys

Ctrl +Alt and Delete if taskmanager appears
click on file new task run
type this in explorer.exe
click ok
hopefully your desktop will load
and try to install and programs to run
even try it in safemode with networking
and download malwarebytes

Edited by mme, 11 November 2008 - 10:59 PM.


#5 law9933

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Posted 11 November 2008 - 10:43 PM

Welcome to pitstop On a good PC download mme's programs to a CD & then try to install on your PC & run. Then if Normal Mode does not work maybe use SM with Networking update them & run again???

#6 psicon

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Posted 12 November 2008 - 08:39 AM

may be unrelated, but there is an article posted yesterday about AVG marking a valid .dll file as viral and deleting user32.dll, causing some bootup problems.. I see that you have AVG. May want to take a look at this just in case:

http://securityandth...l-windows-file/
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#7 Jericho5150

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Posted 13 November 2008 - 06:35 PM

may be unrelated, but there is an article posted yesterday about AVG marking a valid .dll file as viral and deleting user32.dll, causing some bootup problems.. I see that you have AVG. May want to take a look at this just in case:


http://securityandth...l-windows-file/



Thank you everyone for all of your input.




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