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Can't connect to any Microsoft website


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#1 Cabinet

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Posted 12 October 2008 - 12:49 AM

I've just reinstalled Windows on a crashed laptop, and I can access the internet fine, all except Microsoft websites (msn.com, www.windowsupdate.com, and most importantly, the Windows activation). Anyone know what this is about? I have no problem accessing them from other computers on the same connection, and I've flushed the cache and all obvious things like that.

#2 Cabinet

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Posted 12 October 2008 - 05:23 AM

I'll add a little. I originally installed from a Windows XP Home sp1 disc, and when I tried to install sp2 (before reactivating), it would hang at the 'verifying product key' phase. When I tried to activate, it said 'product key is wrong', which I've never seen before. So I phone activated, then ran an upgrade install with an XP Home SP2 disc, then discovered that it wouldn't go to any Microsoft website, so eventually I reformatted and reinstalled with the XP SP2 disc. Now I'm getting the same problem. Won't activate (can't find the website, but doesn't say the product key's wrong anymore) and won't go to any Microsoft website. WTH :/

#3 Joe C

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Posted 12 October 2008 - 06:25 PM

is the ethernet/ network card working? see if there's anything in the device manager that may indicate any issues is the driver installed?

#4 stormy13

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Posted 12 October 2008 - 06:31 PM

Add the following,

http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

to the trusted sites list in Internet Options (Control Panel -> Internet Options -> Security tab -> click on Trusted Sites and then Sites) and try again.

MS - MVP Windows Expert-Consumer 2010 - 2012


#5 Cabinet

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Posted 12 October 2008 - 07:22 PM

is the ethernet/ network card working?
see if there's anything in the device manager that may indicate any issues
is the driver installed?


Yeah, other websites seem to work. I've tried it on both wireless and ethernet.

#6 Cabinet

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Posted 12 October 2008 - 07:25 PM

Add the following,

http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

to the trusted sites list in Internet Options (Control Panel -> Internet Options -> Security tab -> click on Trusted Sites and then Sites) and try again.


Done that. No change. :/ Seeing as this has happened on brand new, out of the box installations twice in a row now, it really seems like a deeper problem. I'll try another reinstall with a different product key (which I won't activate), and see if that's any better.

#7 law9933

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Posted 12 October 2008 - 07:40 PM

I don't know, but maybe????

http://jalaj.net/200...s-update-agent/

#8 flewpastu

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Posted 12 October 2008 - 07:53 PM

i had that happen once turned out the date and time was off

#9 Cabinet

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Posted 12 October 2008 - 08:07 PM

i had that happen once turned out the date and time was off


Date and time are fine. I did an in place upgrade and changed the product key, no difference.

#10 mme

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Posted 12 October 2008 - 10:14 PM

http://www.softpedia...load-27328.html

Try that program not sure if it will help

#11 Cabinet

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Posted 12 October 2008 - 11:09 PM

The computer's a Compaq NX5000, and I've just uninstalled and reinstalled all of hp's network drivers (all, rather than just the logical ones) to see if that would help. Didn't. I'll try Dial-a-Fix, but again, I don't know why a brand new clean install would have problems.

#12 Cabinet

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Posted 13 October 2008 - 01:38 AM

No help from Dial-a-Fix. :/

#13 Cabinet

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Posted 13 October 2008 - 02:36 AM

Oh, thank god. This fixed it: http://www.annoyance...w/article04-107

#14 jsgigax

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Posted 13 January 2009 - 01:29 AM

I've just reinstalled Windows on a crashed laptop, and I can access the internet fine, all except Microsoft websites (msn.com, www.windowsupdate.com, and most importantly, the Windows activation). Anyone know what this is about? I have no problem accessing them from other computers on the same connection, and I've flushed the cache and all obvious things like that.


I am having the exact problems on a fresh install. I installed sp3, then all drivers, then connected to wireless to get most recent updates and the page I got was something is wrong with the website. I got the same error with any microsoft.com url. I am currently reformatting to see if this happens again (will respond when I'm done.)........


...................well after a complete deleting of the partition and wiping the drive once (just to be sure there wasn't some crazy virus in the hard drive) I still have same issue. I reloaded windows xp pro sp2, then did a sp3 install, then installed network card driver (skipped all other drivers just to see if windows update would work) and still no microsoft websites would load. I even changed the MTU as the previous post mentioned(which I didn't do before, because I was unaware that there were two pages to this post until after I had started the wiping of the hard drive) even though I don't even use PPoE. Still nothing.. I am at a complete loss if anyone can shed some light on this problem, the page I am getting (almost instantly) is "The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you need to adjust your browser settings. To attempt fixing network connectivity problems, click Tools, and then click "Diagnose Connection Problems..." " ok I'm sure you've all seen this page atleast once before.. but I've never seen this page on a machine just to a certain domain and all others work just fine.

Edited by jsgigax, 13 January 2009 - 03:28 AM.


#15 Signman

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Posted 13 January 2009 - 07:30 AM

The sites you want to go to may be blocked in the host file too. Check the file and see if they are being blocked.
C:\Windows\System32\Drivers\Etc
Look for the file called "Hosts" and open it in notepad. You should see a list something like the following..
For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

http://forums.pcpitstop.com
http://www.microsoft.com


Anything listed above the 127.0.0.1 local host will not be found by your browser..."page not found". Anything below that should be found. This is how some folks block unwanted sites. Add the sites you want to visit like the example above for Microsoft and save the file then try again.

#16 jsgigax

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Posted 13 January 2009 - 07:31 PM

There is nothing extra in the hosts file. I've even tried to add the ip addresses from a ping response from another computer. If I ping microsoft.com it comes back no such site, I've tried changing DNS servers even though I know the DNS server I'm using (opendns) has the information. It's the strangest thing I've ever seen and I've been working on computers for going on 15 years now. (not that that means much since the stuff changes every year almost.)

#17 kals

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Posted 15 January 2009 - 11:49 AM

There is nothing extra in the hosts file. I've even tried to add the ip addresses from a ping response from another computer. If I ping microsoft.com it comes back no such site, I've tried changing DNS servers even though I know the DNS server I'm using (opendns) has the information. It's the strangest thing I've ever seen and I've been working on computers for going on 15 years now. (not that that means much since the stuff changes every year almost.)


I am also having exactly he same problem..Thought at first it was a trojan or spyware..Dont think it is thow..I cannot connect to any microsoft website..Anyone any other ideas?..
cheers..
:-)

#18 kals

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Posted 25 January 2009 - 01:46 PM

I have fixed the problem,,turns out to be a trojan,,a very well hidden 1..Check this forum out..
http://en.kioskea.ne...-update-failure

hope this helps someone..
:)

#19 marcusob11

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Posted 11 November 2009 - 11:41 PM

Not had any luck with any virus scanners/spyware removers etc. Simply type this net stop dnscache in a dos shell (type cmd.exe in the Run dialog from the start menu). Now you can access all microsoft web sites. I have 2 computers on the same network, one works without this and the other does not. I will scan my machine again to see what causes this. Marcus.




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